Six Senses Zighy Bay Resort, located on the northern Musandam Peninsula of the Sultanate of Oman, has deployed Exterity’s hospitality-focused interactive TV portal, ArtioGuest, to provide its international clientele with a better in-room entertainment experience.
Surrounded by mountains and sandy beaches, Six Senses Zighy Bay Resort provides guests with a peaceful and private respite from day-to-day life. However, behind the rustic setting, Six Senses Zighy Bay offers all the modern amenities of a true 5-star resort, which extends to its 86 villas. In 2018, as part of a major upgrade to ensure it was continuing to offer guests state-of-the-art in-room infotainment experiences, Six Senses Zighy Bay deployed ArtioGuest.
Exterity’s IPTV system was originally installed by Rashed Al Mazroui for Technology and Information Supplies (RAMCO), a major system integrator of IT/IP solutions. The initial upgrade moved the legacy IPTV platform, delivering 50 satellite channels, over to a new Exterity system that added full HD capability and a more modern integration with the existing Video on Demand service. In total, the resort upgraded the service received on 140 TVs across the premises. In 2018, the senior management began another review of how they could further improve the in-room guest experience and ArtioGuest was chosen.
Speaking about the installation, Chakib Dhahri, IT Manager for Six Senses Zighy Bay Resort said: “The technology and the Exterity team have never let us down and every request we have had, Exterity has been able to deliver. For the future, we are looking at other options such as Music on Demand and 4K TV channels when they become available and we know that with Exterity, we will be able to meet all of the needs of our guests.”
Designed as a seamless extension to the existing Exterity IP-based infrastructure, the resort updated each villa’s TV screens with additional Chromecast capabilities, which are integrated in a single ArtioGuest interface. Now guests are able to connect their own devices to the TVs in each villa, including access to their own subscription video (SVoD) services like Netflix, as well as enjoy additional HD channels including options for French, German and Arabic languages. The system is also integrated with the Opera Property Management System (PMS) to automatically set up welcome messages and to allow each guest to see current billing information.
Walid Tabet, Middle East Regional Sales Team Leader at Exterity, added: “Today’s modern travellers long for their chosen accommodation to offer a ‘better than home’ experience in every sense, including in-room entertainment. Six Senses is a great example of how this can be achieved by using a fully-customisable portal that seamlessly delivers live TV and VoD services. The fact that Six Senses is looking for more ways to work with Exterity in the future confirms the success of the ArtioGuest deployment and reinforces that tech-savvy hotel guests expect the highest quality in-room entertainment and service experiences.”
The Exterity solution at Six Senses’ Zighy Bay Resort includes the ArtioGuest, the AvediaServer central management system and AvediaPlayer Media Players.