Etisalat chooses Agama for DTV monitoring solution

Etisalat is implementing an Agama solution for its IPTV and OTT service. Agama secured the deal together with its regional business partner Al-Falak, an IT and communications solution provider in the Middle East.

The telco will deploy Agama’s DTV monitoring solution covering the end-to-end video distribution infrastructure; from headend down to end user devices, such as set-top boxes, smart phones and tablets. This solution provides transparency, awareness and insights that will support Etisalat to work in a fact-based way, across departments and workflows, to assure optimal service quality, improve operational efficiency and increase customer understanding.

Commenting on the deal, Ahmed Gabr, Regional Manager at Al Falak, said: “Etisalat appointed us as a trusted local systems integrator to implement a complete solution for the monitoring, assurance and analytics of its video services. We naturally turned to Agama to deliver the solution, as it is the industry specialist in this field and we are confident that it will provide the best possible support system to Etisalat. This deal reinforces Al-Falak’s position, as we extend support to the region’s telecoms operators in adapting their networks to deliver video over IP networks. We look forward to working closely with both Etisalat and Agama on this project, and many such future assignments.”

Mikael Dahlgren, CEO at Agama Technologies, added: “We are delighted to have been awarded this significant contract together with our partner Al-Falak. The provided solution, combined with our extensive experience, will empower Etisalat’s internal processes such as incident handling, systematic elimination of underlying problems, change management and customer support, with a transparency that ultimately will result in drastically lowered OPEX and improved customer satisfaction.”