The cameras in the replacement programme are factory-refurbished with light usage for up to 300 hours.
Manufacturer of professional digital cinema cameras Red has announced a Rapid Replacement Programme for select camera models.
In an instance where a user’s in-warranty camera fails or has an operational issue, Red will send back an immediate certified replacement to the user.
The camera models eligible for this programme include DSMC2 MONSTRO 8K VV, DSMC2 HELIUM 8K S35, DSMC2 GEMINI 5K S35, DSMC2 DRAGON-X 6K S35, RED RANGER MONSTRO 8K VV, RED RANGER HELIUM 8K S35 and RED RANGER GEMINI 5K S35.
If Red does not have a replacement available, users can return the malfunctioning camera to the company for repair. The turnaround time to repair cameras typically takes up to 10 business days. Red will also cover the expedited shipping both ways for warranty repair requests.
The cameras in the replacement programme are factory-refurbished with light usage up to 300 hours and will carry the remaining warranty contact of the original camera or 90 days, whichever date is later.
Cameras with physical damage, water damage, or modifications are not covered under warranty.
This programme is available in the United States, through RED HQ as well as in the UK and EU via our RED Europe branch office. Other countries which can participate in the programme include Canada, Australia, New Zealand and Singapore.
